Shipping Policy


Orders are sent Thursdays only. 

Via Canada Post
Expedited Parcel – 1 to 7 business days

Shipping rates are based on the customer’s address and the weight of the order. Delivery time frames are not guaranteed, as weather and mail volume can affect delivery.

It is essential that the customer provide an accurate delivery address and phone number. Undeliverables returned to us having been Returned to Sender are subject to a $10 secondary shipping fee.

If you would like to send your Cocoa West chocolates as a gift, we can include a personalized note card with your order. Please enter your message in the “Notes” upon checkout.

*In-Store* Pick-up available
Orders can be picked up Friday - Sunday at Cocoa West from 10am-4pm.

Please let us know the date you would like to pick up your order. The customer will receive an email when the order is ready to be picked up.

If you would like to personalize your order with a Note Card, please enter your message in the “Instructions box” upon checkout.

*Bowen Delivery* available
If you would like your order delivered to a Bowen Islander, you can choose "Local Delivery" for a $10 delivery fee.