Shipping Policy

Shipping Days - Mondays and Thursdays
Orders placed after 3PM Thursday – Sunday are shipped on Monday.
Orders placed after 3PM on Monday – Wednesday are shipped on Thursday.
Please note, we do not offer same day shipping.

Our Canada Post shipping options:
Expedited Parcel – 1 to 7 business days
Xpresspost – 1 to 3 business days

Shipping rates are based on the customer’s address and the weight of the order. Delivery time frames are not guaranteed,
as weather and mail volume can affect delivery.

It is essential that the customer provide an accurate delivery address and phone number. Undeliverables returned to us having
been Returned to Sender are subject to a $10 secondary shipping fee.

Summer Heat
As chocolate melts in our summer weather we refrain from shipping from the 3rd week of May to the middle of September.
We do however offer In Store pick up.

In Store pick up option is available for free. Please let us know the date you would like to pick up your order.
The customer will receive an email when the order is ready to be picked up.

If you would like to send your Cocoa West chocolates as a gift, we can include a personalized note card with your order.
Please enter your message in the “Notes” upon checkout.