Shipping Policy

*Shipping*

Orders are sent on Thursdays

Our Canada Post shipping options:
Expedited Parcel – 1 to 7 business days
Xpresspost – 1 to 3 business days

Shipping rates are based on the customer’s address and the weight of the order. Delivery time frames are not guaranteed, as Canada Post expects significant parcel volumes due the shift to online shopping due to COVID-19.

It is essential that the customer provide an accurate delivery address and phone number. Undeliverables returned to us having
been 'Returned to Sender' are subject to a $10 secondary shipping fee.

*In-Store* Pick-up available
Orders can be picked up Friday - Sunday at Cocoa West from 10am-4pm.

Please let us know the date you would like to pick up your order. The customer will receive an email when the order is ready to be picked up.

If you would like to personalize your order with a Note Card, please enter your message in the “Instructions box” upon checkout.

It is essential that the customer provide an accurate delivery address and phone number. Undeliverables returned to us having
been 'Returned to Sender' are subject to a $10 secondary shipping fee.

*Bowen Delivery* available
If you would like your order delivered to a Bowen Islander, you can choose "Local Delivery" for a $10 delivery fee.